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Website Hosting Plan — Overview

Welcome! This is your hub for day-to-day management of a CloudMySite hosting plan.
These guides are separate from Analytics and focus on running the server, protecting your data, and account actions.

What’s inside​

  • 🧾 Plan Details
    Read your plan card (status, region, duration, price) and use quick actions.

  • ▶️ Server Control: Start / Stop / Reboot
    Understand each button, when to use it, and simple safety checks.

  • 🛟 Backups & VM Details
    Plain-English tour of credentials, live health, and two backup types
    (Volume for files/content, Image/OS for full machine).

  • ❌ Cancel Hosting Plan
    How to submit a reason, ask for help first, and request migration or domain transfer with zero stress.

If your filenames differ, adjust the links above.

Who this is for​

Anyone who manages a CloudMySite plan—no technical background required.
Each page explains what buttons do, what fields mean, and the safest order of operations.

Where to find things in the product​

  • Sidebar → Hosting → Website Hosting → open your site → you’ll land on Plan Details.
  • From the plan card you can open Server Control, Backups & VM Details, or the Cancel dialog.
I want to…Go toWhat I’ll do there
See what I’m paying for & status🧾 Plan DetailsConfirm plan, region, duration, price, and use quick actions
Restart or pause the server▶️ Server ControlStart, Stop, Reboot, and Refresh status safely
Check health & credentials🛟 Backups & VM DetailsCopy username/password, verify Instance/System: ok
Restore data🛟 Backups & VM DetailsChoose Volume (files/content) or Image/OS (full system)
Leave CloudMySite (we’ll help)❌ Cancel PlanProvide reason, request migration or domain transfer

Safety first (2 tiny checklists)​

Before Stop/Reboot

  • Let teammates know about a short maintenance window
  • Save changes in your CMS/admin
  • Make sure no time-sensitive tasks are running

After Start/Reboot

  • Open your homepage + one admin page to “warm up”
  • Glance at Instance/System: ok
  • If anything feels off, recheck Backups or contact Support

Common workflows​

1) “Site feels slow / just updated stuff”​

  1. 🔁 Reboot from Server Control
  2. ✅ Check homepage + login page
  3. Still slow? Review Backups & VM Details health; ask Support for a quick tune-up

2) “I need maintenance time”​

  1. ⏹️ Stop in Server Control
  2. Make your changes
  3. ▶️ Start and Refresh to verify Running & ok badges

3) “A change broke the site”​

  1. 🔁 Try a Reboot
  2. If still broken, restore Volume backup (content/files)
  3. For deep system issues, restore Image/OS backup or ask Support

4) “I’m moving providers / rebranding”​

  1. Open Cancel Plan and choose a reason
  2. Request Migration help and/or Domain transfer
  3. We’ll guide timing, backups, SSL, and DNS to keep it calm

Troubleshooting​

  • Status won’t update → click Refresh in Server Control
  • Health not OK after reboot → contact Support; include your Order #
  • Forgot password → regenerate (if allowed) or ask Support to reset securely

FAQ (quick)​

Will Stop delete my data?
No—Stop only pauses the server. Your plan, files, and backups stay.

Which backup do I use?
Small mistakes → Volume. Full rollbacks → Image/OS.

Can you help me migrate or transfer my domain?
Yes. Mention it in the Cancel form or email support@cloudmysite.com.

Need help?​

Open the Help menu in the header or email support@cloudmysite.com with your Order #.
We’ll walk you through the simplest, safest next step.