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Backups & VM Details — What everything means

This page expands your Website Hosting Plan Details with practical, non-technical information you can use day to day: login info, server health, and backup history. Below is a field-by-field guide.

Server Additional Details

1) Plan summary card (top)​

  • Plan name (e.g., Essential Web Starter)
    Your current hosting package.

  • Order # (e.g., #xxxx-8206)
    Your billing reference; include this when contacting support.

  • Status (Active)
    Indicates the plan is live. If not active, analytics and controls may be limited.

  • Domain
    The main address for your website (clickable elsewhere in the app).

  • Region
    Where your site runs. Closer to visitors → faster page loads.

  • Created
    Date your plan was provisioned.

  • Duration
    Current billing term (for example, 12 months).

  • Price
    Your plan’s recurring price.

  • Quick controls (icons)
    Small round buttons under the card. Typical actions are:

    • ▶️ Start / ⏹️ Stop / 🔁 Reboot the server
    • 📈 Open Analytics
    • ⛔ Cancel/Remove (where applicable)

Tip: If you’re unsure what an icon does, hover for its tooltip or check with Support.

2) “Additional Details” header row​

  • Domain pill — Confirms which site you’re viewing.

  • Plan pill — Confirms the package tied to this site.

  • Region pill — Confirms the chosen region.

  • Date pill — When the plan (or current server) was created/launched.

  • Analytics button (top-right) — Jump straight into charts for this site.

  • Dashboard — Opens the site’s management dashboard (admin panel, if available).

  • Backups & VM Details — Scrolls you to the sections on this page that show credentials, health, and backups (the part you’re reading now).

3) Credentials​

A simple two-column strip:

  • Username — The login name for your server/site admin (copy icon 📋 lets you copy).
  • Password — Hidden by default for safety. Buttons typically let you:
    • 👁️ Show/Hide the password on screen
    • 📋 Copy to clipboard
    • 🔄 Regenerate (only if the feature is enabled for your plan)

Keep credentials private. If you regenerate a password, update any saved logins.

4) Instance (server) section​

  • Status (running / stopped)
    Shows whether the server is currently on and serving traffic.

  • Started (timestamp)
    When the current server session went live (useful after reboots).

  • Health checks

    • Instance: ok — Your server looks healthy.
    • System: ok — Platform-side checks are passing.

If anything is not “ok,” try Reboot from the plan card, then recheck. If it persists, contact Support.

5) Backups​

CloudMySite keeps two helpful backup types. You’ll see them side-by-side:

A) Volume backup details (content & files)​

Shows snapshots of your site’s data (files/content).

  • State — completed means the snapshot finished successfully.
  • Start time — When the snapshot started; the label current marks the latest one.

Use these if you need to restore content (for example, media uploads or site files).

B) Image / OS backup details (full system image)​

Captures the whole machine image (operating system + configuration).

  • State — available means a restore point is ready.
  • Created — When the image was created; current marks the latest one.

Use these when you want to roll the entire server back to a known-good state.

Which should I choose?

  • Changed a few files or a plugin broke the site? → Volume backup.
  • Major system problem or you want a clean revert? → Image / OS backup.

6) Good habits & simple workflows​

  • Before big changes (theme/plugin updates, code edits):
    Check that you have a recent Volume backup. If not, create one.

  • After updates:
    Visit a few pages and your login screen; make sure everything feels fast and stable.

  • If something goes wrong:

    1. Try a quick Reboot from the plan card.
    2. If still broken, restore the latest Volume backup.
    3. For deep system issues, use the Image / OS backup or contact Support.

  • Security:
    Keep the Password hidden unless you need to copy it. Don’t share screenshots that reveal secrets.

7) Getting help​

At the bottom of the panel you’ll see:

  • Open a case link — starts a support ticket from inside the dashboard.
  • Email (e.g., [email protected]) — reach us directly.

Include your Order # and a short summary (what changed, what you expected, what you see). We’ll walk you through the safest fix or perform a restore for you.

TL;DR​

  • Credentials let you log in; protect them.
  • Instance shows real-time health.
  • Volume backups restore site content; Image/OS restores the whole server.
  • Use Reboot for quick resets; restore from the panel or ask Support if needed.

You’re in control — and we’re here if you need us.