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We’re here to help—before, during, and after cancellation

We’re sorry to see you considering a cancellation.
Whether you’re moving platforms, rebranding, or just exploring options, our goal is to make your next step smooth and stress-free.

This guide explains what the Cancel Hosting Plan form does, alternatives you might prefer, and how we can help with migration or domain transfer if you decide to leave.

Cancel Plan

Where you’ll see this​

Website Hosting Plan Details → Cancel (icon/button) opens the Cancel Hosting Plan dialog.
You’ll see:

  • Plan name (e.g., Essential Web Starter)
  • A Reason dropdown
  • An Additional Comments box
  • Cancel and Confirm Termination buttons (Confirm activates after you choose a reason)

How to fill the form (2 quick steps)​

  1. Choose a reason
    Pick the option that best matches your situation (examples below).

    • I’m migrating to another provider
    • My project is on hold / no longer needed
    • Cost concerns
    • Performance or reliability concerns
    • Support / feature gap
    • Other (please specify)

  2. Add context (optional, but very helpful)
    Tell us what happened and what you’re trying to achieve.
    The more detail you provide, the better we can fix the issue or guide your transition.

💬 We read every submission. Many customers stay after we resolve a blocker (performance tuning, setup help, billing alignment, etc.).

Before you cancel: easy alternatives​

Sometimes cancellation isn’t necessary. Consider these options first:

  • 🔧 We fix the issue: Performance tuning, security hardening, caching/CDN setup, plugin cleanup, or troubleshooting specific errors.
  • ⬇️ Switch plans: Downgrade or change billing term to lower monthly cost.
  • ⏸ Pause: Temporarily suspend the environment while you decide.
  • 🌎 Change region: Serve users closer to your audience for faster loads.
  • 📦 One-click backups: Ensure your site and data are safely archived.

Prefer to chat first? Email support@cloudmysite.com or open a ticket from the Help menu. We’ll respond quickly with a concrete plan.

Need migration or domain transfer? We’ll help​

If you’re moving away, we’ll make it smooth:

  • Full site export: We’ll help capture files, database, and settings.
  • Domain transfer: We’ll guide you through unlocking, codes, and timing.
  • Zero-panic checklist: DNS changes, SSL, redirects—done the right way.
  • Timing advice: Minimize downtime; pick a low-traffic window.

Mention “Migration help” or “Domain transfer” in Additional Comments and we’ll reach out with next steps.

What happens after you submit​

  • You’ll receive an email confirmation that we’ve received your request.
  • A support specialist may contact you to offer a fix or help with backups/migration if you asked.
  • The plan will be scheduled for cancellation per your billing policy (end-of-term or immediate).
    – If you need immediate termination, tell us in the comments.
    – If you want the site to stay live until the end of your paid period, say “cancel at term end.”

ℹ️ Domains & email are separate services. Canceling hosting does not automatically cancel domains or mail. Tell us what you want to keep vs. transfer.

Don’t lose your data—simple checklist​

  • ✅ Download a full backup (files + database)
  • ✅ Save images/media stored in your site
  • ✅ Export CMS content if applicable
  • ✅ Note down custom settings, API keys, and environment values
  • ✅ Decide whether to keep your domain at CloudMySite or transfer it

Need help with any item? Write it in Additional Comments—we’ll walk you through it.

Billing notes (plain English)​

  • End-of-term cancellations typically stay active until your current period ends.
  • Immediate cancellations may stop the site right away.
  • Refunds, proration, and data retention follow your plan’s Terms & Conditions.
    If anything is unclear, we’ll explain your exact situation in writing.

FAQs​

Can I undo a cancellation?
Usually yes—until the termination is finalized. Contact Support ASAP.

Will my website go offline immediately?
Only if you request immediate termination. Otherwise it stays live until end-of-term.

Do I have to transfer my domain?
No. You can keep your domain with CloudMySite (even if you host elsewhere) or transfer it—your choice.

Can you help me improve performance instead?
Absolutely. Many issues are fixable with image optimization, caching, and plugin cleanup. Say “performance help” in your comments.

Our promise​

We’d love for you to stay, and we’ll work hard to resolve any issue.
If you decide to go, we’ll make sure your migration and domain transfer are smooth, with no surprises.

We’re here to help — email support@cloudmysite.com or reply to the cancellation confirmation message and we’ll take it from there.