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Business Email FAQs

Here are answers to some of the most common questions about our Business Email service.

What is Business Email?​

Business Email is a professional email hosting service that allows you to use your own custom domain name for your email address (e.g., your.name@yourcompany.com). It provides a more credible and professional alternative to using free email services like Gmail or Yahoo for business communications.

Why should I use a Business Email instead of a free email service?​

Using a Business Email instantly enhances your brand's credibility and builds trust. It shows your customers and partners that you are a serious, established business. Additionally, our Business Email plans come with features not typically found in free services, such as enterprise-grade security, guaranteed uptime, larger storage, professional collaboration tools, and dedicated customer support.

Can I use my own domain for Business Email?​

Yes, absolutely. You can use a domain name you already own. Our setup process makes it easy to update your domain's settings to work with our email service. If you don't have a domain, you can register one through us.

How much storage is provided with each email plan?​

The storage amount varies by plan to meet different needs:

  • Bronze Plan: 5 GB per mailbox
  • Gold Plan: 30 GB per mailbox
  • Platinum Enterprise Plan: 50 GB per mailbox

Can I access my Business Email on mobile and desktop?​

Yes. Our email service supports seamless synchronization across all your devices. You can access your email through a web browser, on our mobile apps (for iOS and Android), and by connecting your account to desktop email clients like Microsoft Outlook, Apple Mail, or Thunderbird using IMAP/POP protocols.

Does Business Email include spam and virus protection?​

Yes. All our plans include advanced, AI-powered protection that actively filters your inbox to protect you from spam, viruses, malware, and phishing attempts.

What happens if I need more mailboxes later?​

You can add more mailboxes to your plan at any time. Our system is flexible, allowing you to easily scale your email service as your team grows. You can manage this directly from your CloudMySite dashboard.

How secure is Business Email?​

Security is a top priority. Our service is protected by multiple layers of security, including end-to-end encryption, two-factor authentication (2FA), robust firewalls, and continuous monitoring. Our enterprise plans offer even more advanced security and compliance controls to meet strict regulatory requirements.

How long does it take to set up my Business Email?​

The initial setup of your mailboxes on our end is instant. The only variable is the time it takes for DNS changes to propagate across the internet after you point your domain to our servers, which typically takes anywhere from a few minutes to a few hours.