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🆘 How to Create a Support Ticket

Sometimes things don’t work, or you just need a little help.
That’s when you create a Support Ticket. Don’t worry — it’s super easy, like coloring inside a picture book. 🎨

Step 1: Go to Your Dashboard​

First, log in to your CloudMySite Dashboard.

User Dashboard

Here you will see all your plans (Hosting, Email, Domains, etc.) in colorful boxes.
Look up at the top-right corner, click on your profile, and then click Support.

Step 2: Open the Support Form​

After clicking Support, you will see a big form like this:

Support Form

This form is your magic paper where you tell us what’s wrong or what you need help with. ✍️

Step 3: Fill in the Form​

Here’s what each box means (imagine filling out a fun school worksheet):

  • 📱 Phone Number – Write your phone so we can call if needed.
  • 📦 Product Purchased – Choose what you bought (Hosting, Domain, Website Builder, etc.).
  • ✏️ Subject – Write a short title, like “My website is down.”
  • 📂 Issue Category – Pick the type of issue (Billing, Technical, Domain, Hosting, etc.).
  • ❗ Priority – Tell us how urgent it is (Low, Medium, High).
  • 📝 Description – Write what’s happening in simple words.
  • 📧 Preferred Method of Contact – Choose how you want us to reply (Email or Phone).
  • 📎 Attachment – Add any screenshot or file to show the problem.
  • 🆔 Order ID – If you have an order number, put it here.
  • 📅 Date of Purchase/Issue – Add the date when you bought it or when the issue started.

Step 4: Submit!​

When all boxes are filled, scroll down and press the big blue button:

👉 SUBMIT 👈

That’s it! Your ticket goes to our support team, and we’ll get back to you as soon as possible. 🚀

Helpful Tips (Like Teacher’s Notes)​

  • Always describe clearly what the problem is.
  • Attach screenshots if you can — pictures make it easy for us to understand.
  • Check your email inbox for updates about your ticket.

🎉 You did it! Creating a support ticket is just like asking your teacher for help in class. Simple, right?