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Drupal Technical FAQ

Welcome to the CloudMySite FAQ for your Drupal website. Here you’ll find answers to common questions about managing and customizing your site.

Website Access & Credentials​

How do I log in to my Drupal website's admin area?​

Your Drupal administrator account was created for you when you signed up. You can log in by going to your website's address and adding /user/login to the end.

For example: https://your-domain.com/user/login

Where can I find my administrator username and password?​

We've made finding your credentials simple and secure.

  1. Log in to your CloudMySite account dashboard.
  2. Select your Drupal website from your list of services.
  3. Your administrator username and a secure password will be displayed in the "Access Details" or "Credentials" section of your dashboard.

Domain & Security​

How do I connect my custom domain name to my Drupal site?​

Connecting your domain is an automated process on our platform.

  1. Log in to the website where you purchased your domain name (your domain registrar).
  2. Find the DNS settings and create an 'A' record that points your domain (e.g., your-domain.com) to the IP address provided in your CloudMySite dashboard.
  3. Once you've done that, go to the "Domains" section in your CloudMySite dashboard and add your domain name. Our system will automatically detect your settings and configure your Drupal site to use it.

How does the free SSL certificate work?​

Your free SSL certificate is enabled by default, providing the padlock icon and https for your website. This encrypts all traffic, protecting your and your users' data. There is no manual setup required. When you connect your domain, our system automatically issues and installs the certificate for it. It will also renew automatically before it expires, so you never have to worry about it.

Content & Customization​

How do I upload files like images or documents to my site?​

You can easily upload files directly through your Drupal admin panel.

  1. Log in to your Drupal site.
  2. When editing a page or creating new content, use the "Image" or "File" fields provided in the content editor.
  3. You can also manage all your site's files in the "Content" -> "Files" section of the admin menu.

For bulk file uploads, you can use the "File Manager" tool available in your CloudMySite dashboard.

How do I change my website's appearance?​

You can change your site's look and feel by installing a new theme.

  1. Log in to your Drupal admin panel.
  2. Navigate to Appearance in the main menu.
  3. From here, you can click + Install new theme to upload a theme you've downloaded from the official Drupal website or a third-party marketplace. Once installed, you can set it as your default theme.

How do I add new features with modules?​

Modules are like apps for your Drupal site that add new functionality.

  1. Log in to your Drupal admin panel.
  2. Navigate to Extend in the main menu.
  3. Click the + Install new module button. You can upload a module file directly.
  4. After installation, you can enable the new module from the "Extend" list to activate its features.

Maintenance & Performance​

How are my website backups managed?​

Your website's security and data integrity are our top priorities. CloudMySite automatically backs up your entire Drupal site—including all files, content, and the database. The frequency of these backups (daily or hourly) depends on your hosting plan. You can view and restore any of these backups with a single click from your CloudMySite dashboard.

How do I update my Drupal site?​

To keep your site secure and running smoothly, it's important to keep the Drupal core software and any contributed modules updated. Our platform simplifies this:

  • Minor Security Updates: For critical security releases, our system can automatically apply patches to keep your site safe.
  • Major Updates: You will be notified in your CloudMySite dashboard when major Drupal updates are available. You can review and apply these updates through the admin panel or use our one-click staging environment (available on select plans) to test the update safely before applying it to your live site.

Why is my website so fast?​

Your Drupal site is fast by design. We use a multi-layered performance strategy:

  • Optimized Servers: Our servers are specifically configured for Drupal's requirements.
  • Advanced Caching: We use powerful caching technology that stores temporary copies of your pages, so they load almost instantly for visitors.
  • Global CDN: Our Content Delivery Network (CDN) stores your images and files on servers around the world, delivering them from the location closest to your visitor for maximum speed.

How do I clear my website's cache?​

If you've made changes that aren't appearing on your live site, you may need to clear the cache.

  1. Log in to your Drupal admin panel.
  2. In the top admin menu, go to Manage -> Configuration -> Development -> Performance.
  3. Click the Clear all caches button. This will flush all stored data and ensure your latest changes are visible.