Skip to main content

Upgrade, Cancel, and Help

This page explains how to upgrade a plan, request cancellation, and get help when something is not working as expected.

Upgrade a Plan​

Upgrade when:

  • you need more forms
  • you need features not included in your current plan
  • your current plan limit has been reached

Upgrade Steps​

  1. Open Forms.
  2. Find the plan you want to upgrade.
  3. Click Upgrade Subscription ⬆️.
  4. Choose the new plan.
  5. Complete the upgrade flow.

Upgrade Example​

Upgrade subscription

Upgrade Payment​

After choosing a new plan, the system will open the payment or checkout flow.

Review the selected plan and complete payment to continue.

Upgrade Payment Example​

Upgrade payment flow

Upgrade Success​

After payment is completed, the system may show a success message or confirmation screen.

This confirms that the upgrade has been processed.

Upgrade Success Example​

Upgrade success message

How the Plan Looks After Upgrade​

After the upgrade is complete, return to Forms to confirm the new plan details.

You may see updated limits, features, or plan labels.

Upgraded Plan Example​

Plan after upgrade

When Upgrade Is Helpful​

Upgrade may help when you want:

  • more forms
  • more advanced settings
  • paid-only features
  • extra integrations

Cancel a Plan​

If you no longer need the plan, you can send a cancellation request.

Cancel Steps​

  1. Open Forms.
  2. Find the plan you want to stop.
  3. Click Cancel Subscription ❌.
  4. Choose a reason.
  5. Add comments if needed.
  6. Submit the request.

Cancel Request Form Example​

Cancel subscription request form

What Happens After Cancellation Request​

After submission, the system may show a success message and sometimes a support case ID.

Keep that case ID if it appears.

Common Reasons People Cancel​

Examples include:

  • no longer needed
  • too expensive
  • performance issues
  • switching provider
  • other reason

Best Way to Get Help​

You can also get help from the support area.

In many cases, your name and email appear in the lower-left corner of the dashboard. From there, you can click Support and open a case.

Open Support Example​

User Dashboard

Open Case Example​

Support Form

Before asking support, collect these details:

  • plan name
  • form name
  • what page the form is on
  • what you expected to happen
  • what actually happened
  • screenshots if available

This helps the issue get resolved faster.

Troubleshooting​

I do not see any active plan​

Check:

  • your purchase completed successfully
  • you are signed in with the correct account
  • the plan is active or in trial

I cannot create another form​

Check:

  • your current plan limit
  • whether you already used all allowed forms
  • whether you need to upgrade

Manage Form shows a warning​

This often means the plan does not yet have a configured form.

Fix:

  1. Create the form first.
  2. Return to manage it.

My form is not receiving submissions​

Check:

  • the endpoint is correct
  • the website form is connected to that endpoint
  • each field has a name
  • the form is on a live page
  • settings were saved

My settings are not saving​

Check:

  • required fields are filled
  • the domain is valid if using Turnstile
  • Google Sheets setup uses the correct web app URL
  • your plan supports the feature you turned on