Skip to main content

SMS Verification Not Working

SMS verification is required before a transfer phone can receive live transfer calls.

Check The Number​

Use a mobile number in international format:

+1 972 555 9876

Landlines, VoIP numbers, blocked numbers, or numbers that cannot receive SMS may fail.

The SMS consent checkbox must be selected before sending a code. Consent covers one-time password and account verification messages requested for the setup.

Check Timing​

Verification codes expire after 10 minutes. If the code is old, send a new one and use the newest code.

Check The Phone​

On the receiving phone:

  • disable do not disturb temporarily
  • check blocked contacts and spam folders
  • confirm there is cell service
  • confirm SMS works from another sender
  • wait a minute before resending

Common Errors​

If the dashboard says the code is invalid, check that you entered all 6 digits from the newest message. If the dashboard says the number is missing, save the transfer phone first.

Contact Support​

Contact CloudMySite support if multiple verification attempts fail. Include the transfer phone, setup name, and approximate time you requested the code.