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Call Forwarding Not Working

Forwarding problems usually happen in the current phone provider account, not inside CloudMySite.

Confirm The Direction​

Forward this:

Current business phone number -> AI number

Do not forward the AI number back to your current business phone number.

Test In Two Parts​

  1. Call the AI number directly.
  2. Call your current business phone number.

If step 1 works but step 2 fails, your provider forwarding rule needs attention.

Common Provider Issues​

Check for:

  • forwarding rule saved on the wrong user, extension, or line
  • after-hours rule overriding all-call forwarding
  • voicemail taking the call before forwarding
  • old forwarding destination
  • missing country code
  • provider does not allow forwarding to that destination
  • mobile phone forwarding disabled by plan settings

Remove And Recreate The Rule​

If a provider dashboard looks correct but calls still do not forward, turn forwarding off, save, then create the forwarding rule again.

Contact The Right Support​

Contact your phone provider if the AI number works directly but your current business phone number does not reach it. Contact CloudMySite if the AI number itself does not answer.