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Services Knowledge

Services knowledge helps AI Receptionist explain what your business does and guide callers to the right next step.

What To Include​

Add:

  • core services
  • appointment or booking types
  • service area limits
  • what information callers should provide
  • what your business does not offer
  • whether estimates are free, paid, or case-by-case

Example​

We offer haircut, color, blowout, bridal styling, and kids haircut appointments. New color clients should request a consultation before booking a full color service.

Use Clear Boundaries​

If you do not offer a service, say so clearly:

We do not provide emergency plumbing. For active leaks, callers should contact a licensed emergency plumber.

This prevents the AI from promising work your team does not perform.

Good Caller Questions​

Services knowledge can answer:

  • "Do you offer same-day appointments?"
  • "Do you repair garage doors?"
  • "Do you provide estimates?"
  • "Do you serve my city?"

Use pricing knowledge for exact costs or ranges.