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Pricing Knowledge

Pricing knowledge helps callers hear only the price, range, or estimate guidance they asked about.

Add One Item Per Card​

Pricing cards can include:

  • item name
  • price or range
  • quantity or range
  • customer-facing note
  • internal note
  • keywords
  • behavior
  • active status

Example:

Item name: Standard haircut
Price or range: Starting at $35
Customer-facing note: Final price depends on hair length and stylist availability.
Keywords: haircut, trim, price
Behavior: Answer

Customer-Facing Notes​

The customer-facing note is safe for the AI to say out loud. Use it for conditions, estimate language, or next steps.

Internal Notes​

Internal notes are for your team. Do not put caller-facing promises in internal notes. If the AI should say it, put it in the customer-facing note.

Avoid Overpromising​

If pricing changes often, use ranges:

Most repairs start at $125. Final pricing depends on parts, labor, and the technician's inspection.

If pricing must be reviewed, set behavior to Take message or Transfer.