Skip to main content

Import Knowledge From A Website

Website import can help you turn public business pages into AI Receptionist knowledge. It is useful when your website already contains services, hours, FAQs, pricing, policies, or location details.

How It Works​

  1. Open Knowledge.
  2. Choose the Import tab.
  3. Enter the website URL.
  4. Click Scan website.
  5. Review the generated draft.
  6. Edit any incorrect or outdated wording.
  7. Select the sections the AI can use.
  8. Click Approve selected.

Drafts Are Not Used Until Approved​

The AI does not use scanned website content automatically. Imported content stays in draft or review status until you approve it.

This protects callers from old website content, incomplete pages, or text that was meant for marketing rather than phone answers.

Sections You Can Review​

Website import can draft:

  • business basics
  • hours
  • services
  • FAQs
  • pricing
  • policies
  • custom info

Best Practices​

  • Scan the most complete public page, not a short landing page.
  • Review prices and policies carefully.
  • Remove marketing phrases that sound awkward over the phone.
  • Approve only the sections you trust.
  • Re-scan and approve again after major website changes.

If Website Import Fails​

Some websites block scanning or hide content behind scripts. If scanning fails, paste the important text manually or upload a supported file.