Call History
Call history helps you understand what callers asked, how the AI handled them, and what your team should follow up on.
What You May See
Call history can include:
- date and time
- caller number
- duration
- caller intent or topic
- summary
- transfer status
- final call status
New setups may show no call history until the AI number starts handling calls.
How To Use Call History
Use call history to:
- find missed questions
- identify common FAQs
- check whether transfers are working
- track message-taking volume
- monitor high call times
- review how callers describe services
Improve Knowledge From Calls
If callers repeatedly ask a question the AI cannot answer, add an FAQ card or custom knowledge card. Then test again.
Privacy Reminder
Call history may contain caller phone numbers and summaries. Share access only with team members who need it for business follow-up.