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CloudMySite AI Receptionist

CloudMySite AI Receptionist helps your business answer phone calls when you are busy, closed, with a customer, or unable to pick up. It can greet callers, answer common questions from approved business knowledge, take messages, and transfer callers to a verified phone number when needed.

This service is built for small business owners who want practical call coverage without learning phone system technology.

The Two Phone Numbers​

AI Receptionist setup uses two important numbers:

TermMeaning
Current business phone numberThe number customers call today. This may be your mobile number, landline, Google Voice number, RingCentral number, NumberGarage number, or another business phone line.
AI numberThe CloudMySite/Amazon Connect forwarding number assigned to your AI Receptionist. This is the number your current business phone number forwards calls to.

You keep advertising your current business phone number. After setup, you manually forward that current business phone number to the AI number. Customers continue calling the number they already know.

What The AI Can Do​

AI Receptionist can:

  • answer all calls or after-hours calls
  • greet callers using your chosen receptionist name, voice, and tone
  • answer from approved business basics, hours, services, FAQs, pricing, policies, and custom knowledge
  • take messages when a caller needs follow-up
  • transfer callers who ask for a person, based on your call handling settings
  • send SMS verification codes before a transfer phone is used for live transfers
  • show call history, usage, messages, transfers, and minutes used

How Knowledge Works​

The AI answers only from knowledge you approve. If the answer is not in approved knowledge, the AI should not invent it. Instead, it follows your fallback behavior, such as asking again, taking a message, transferring to a human, or ending politely.

Imported website and file knowledge is not used automatically. You must review it, edit it if needed, select the sections you want to use, and approve it before the AI can use it on calls.

  1. Read the quick start guide.
  2. Create your business profile.
  3. Choose voice, tone, greeting, and fallback behavior.
  4. Add approved knowledge.
  5. Start the 14-day trial and reserve an AI number.
  6. Call the AI number directly.
  7. Forward your current business phone number to the AI number.
  8. Call your current business phone number to confirm the AI answers.
  9. Mark the setup active.